退款政策
Refund policy
Please read our return policy below.
Return Requests can be submitted and tracked through your account. Accounts are based on the Email Address used at the time of your order.
Returning and New accounts can be accessed here: sale001@mira-bathware.com
We want to ensure you get the correct product the first time around. No one likes doing returns more than the person, you, buying the product... especially if it is large or heavy. Let us know what we can do to help ensure you are buying the right product the first time. Seriously.. it is our passion!
General Returns
If you are not satisfied with any of our products within the first 30 days of receiving your order, please submit a return request here.
Qualifications for general returns:
Must be in re-sellable condition with all original associated components and contents
Must not have been installed
Must be free from scratches and/or defects
Must have the original manufacturer's box and packaging
Must not have any writing on the original packaging.
Items on clearance or knowingly discontinued at time of purchase.
Items Not Eligible for Return
Order Cancellations
In Stock Items: Once Placed, your order typically can not be canceled. We work closely with our warehouses to ship your order as fast as reasonably possible. Often, orders ship same day. Often, orders will ship after business hours, so your product might be on it's way before we or you know and have any tracking information.
Back Order Items: Back order and Pre-Orders can often be canceled without issue. Sometimes an order will ship earlier than expected. If you have an item on back order or pre-order, please submit a return request here.
If your order has shipped, regardless if you have the tracking information, it will be treated as a normal return. Costs of the return will be the buyer's responsibility.
If you need to cancel an order, just call us. We are available Monday-Friday 830am- 5pm eastern. If you email a cancelation request, do not assume it is honored or even seen. We will email you if we can cancel the order. Normally, we will not contact you until the shipping warehouse has confirmed or denied the ability to cancel the order.
We will do our best to accommodate your requests. Don't beat us up if we can't stop the order from shipping. We are people too!
Shipment Damages and Damaged Product
Damage claims are time sensitive. You, the buyer of the product or products, are responsible to inspect your order at the time of delivery. This is also stated in the "Out for Delivery" and "Order Delivered" notifications.
You have 48hrs after receiving your product to notify us of a damaged shipment. This includes concealed damages in otherwise undamaged shipping boxes. We strongly urge you, the buyer or receiver of the order, to open all packages and inspect the product. If your product is damaged please take pictures of the package, the product, and the specific damage that you discovered. We need this information to claim with the shipping warehouse. If you discover damage to your shipment past 48 hours, the ability to resolve the issue becomes more difficult, and, or impossible.
Please when inspecting your shipment for damage, please also verify you are also receiving the correct item.
* If you have a damaged item, please email images of the damage, the shipping box, and shipping label to returns@yimilla.com
Please enter your order number in the subject line.
ncorrect Items Shipped and/or Received
If you received the incorrect item or order, please let us know as soon as possible. Although this is a very rare occurrence, it can happen. The sooner we know, the sooner we can take steps to get the order corrected. We do not want an issue, that we can correct, to delay your project.
In the event that you were shipped an incorrect item, please take the following steps prior to contacting us:
First, please double check the order you placed. In the case you accidently ordered the wrong item, please follow our standard return process.
If the item does not match what you ordered, please send us a picture of the item received and packing slip. These pictures will allow us to get the order corrected with the manufacturer.
Returns Resulted from an Incorrect, Changed, or Unmarked Address
The accuracy of the shipping address when the order is placed is your responsibility. If the address has an apartment number, suite, or any other form of specific entity within the street address, this must be included. If the shipping company has an issue with the address, the package might be returned to it's shipping warehouse. In the circumstance that a package is "returned to sender" "rejected" "address not found" or any variation of an undeliverable address due to missing or incorrect information, your order will be refunded minus the return shipping costs. In summary, an incorrect address and resulting returned package will be treated as a buyer's remorse refund.
International Returns
International orders are not refundable.